Question 1

How long does shipping take?

Accepted Answer

Orders are typically printed and shipped within 3-5 business days. Delivery then takes 5-10 days depending on your location.

Question 2

What are the shipping costs?

Accepted Answer

Shipping is free for orders of $100 and above. For orders below that, shipping costs $15 CAD.

Question 3

Can I return an item?

Accepted Answer

Yes! You have 30 days to return any unworn item in its original packaging. Contact us to initiate a return.

Question 4

What is the quality of the products?

Accepted Answer

All our garments are made from high-quality 100% organic cotton. Prints are durable and wash-resistant.

Question 5

How do I choose my size?

Accepted Answer

Check our size guide on each product page. When in doubt, go for the larger size.

Question 6

How do I become a creator on The Mad Space?

Accepted Answer

Create a creator account: name, email, password, five minutes. Then send us a design. A real person reviews every submission within 24–48h, and nothing AI-generated gets through.

Question 7

How much does a creator earn?

Accepted Answer

Creators earn through our tiered commission system: Concept Submitters earn 10-20% of profit, Creator Submitters earn 25-35%. The more you sell, the higher your tier. And Founding Creators are locked at 35% for life.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and bank transfers via Stripe.

Frequently Asked Questions

Still have questions?